Telford International Centre is committed to ensuring all visitors, delegates and guests are
able to easily access the venue. During your visit if you require any assistance, please contact any member of team who will be happy to help.

 

The venue has installed the following items at Telford International Centre to aid  visitors who
may require their use:

 

WHEELCHAIRS AND MOTORISED SCOOTERS

Wheelchair users can easily access Telford International Centre entrances. Once inside the venue, a lift to the First Floor Conference Suites is available in the Reception Foyer. Scooters and wheelchairs can be pre-booked prior to visiting the venue by calling 01952 281 500

 

PARKING

There are marked accessible parking spaces on Car Parks 1 and 4. Car Park 1 is situated adjacent to E1 and E2, and Car Park 4 is adjacent to E4. The event management team can reserve more spaces on an event by event basis subject to requirements.

 

TOILETS

Telford International Centre has unisex, and separate male and female, wheelchair accessible toilets located on both the ground and first floors.

 

FIRE EVACUATION

The International Centre has a Managed Fire Evacuation System. Safe holding areas are located on the first floor to ensure wheelchair users can be safely escorted to the Fire Exit by one of our Fire Evacuation Stewards.

 

ASSISTANCE DOGS

Assistance dogs are always welcome at Telford International Centre. If you require refreshments for service dogs please let us know prior to arrival so the venue can ensure this can be provided.

 

If you have any other specific assistance requirements for attending any of our shows, please let the venue know as soon as you can and we will work with them to support each request where possible.

​

DISABILITY ACCESS & CARER TICKETS​

Personal Assistant Ticket – A complimentary personal assistant ticket can be issued to those holding a Nimbus Access Card that displays a +1 or +2 symbol. This ticket is a free standard entry ticket. When holding this ticket, we expect Personal Assistants to remain with the customer they are there to support throughout the event.

 

Fast-Track Entry - There are no limits on Fast-Track Entry for anyone who requires it. As above these tickets will be issued using the Nimbus card scheme. To be eligible, your access card must show a queuing symbol. The Fast-Track Entry ticket will only allow access to enter the event via the fast-track queue. This does not include Guest Fast Track.

 

Auto/Photo Fast Track - Previously we issued one Fast Track to cover both entry and all guests. Our reasoning was to ensure that we don’t oversubscribe the accessible area/lane which would make it ineffective for everyone. From 2025 onwards, there is a Fast Track capacity for each individual guest. This will also be separated into their autographs and photographs. Anyone who is registered under our Nimbus card scheme and holds a queuing symbol can apply for a Fast Track auto or photo ticket with any of the announced guests. Please note that you must have a valid auto/photo ticket for the guest in question before applying for a Fast Track. These tickets are limited and are subject to availability. These tickets will need to be requested each time a ticket is purchased. Fast-Track will not automatically be added even if this has been applied to another guest order.

 

Please note that we cannot issue any Fast-Track tickets at the event. These must be pre-ordered through our Ticketing partner in advance of your attendance. Our new scheme will increase the number of accessibility Fast-Track tickets we can issue by 50-100 times as many as under the previous policy to better support access customers.

 

NIMBUS ACCESS CARD SCHEME/ HOW TO RECEIVE AN ACCESSIBLE TICKET

To request any of the above tickets, please contact Ticket Quarter at Monopolyaccessibility@ticketquarter.co.uk clearly listing which tickets are required. For a smooth experience please include the following:

 

-    Order Number

-    Nimbus Access Card Details

-    Ticket(s) required (Subject to availability)

 

For more information about Nimbus and how to register for a Nimbus Access Card please visit: https://ticketquarter.co.uk/Online/article/accessibility-page​

​

Event Policy – All Under 16’s must be accompanied by an adult to enter the event as part of our welfare and safeguarding provisions. As such Personal Assistant tickets are only issued for customers over the age of 16.

​